Shipment processing time
All orders are processed within 2-3 business days. Orders may not be shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates
£3.99 for orders under £30. FREE Delivery for orders over £30
Shipment confirmation & Order tracking
Where possible, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Adhock Homeware is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If your product is damaged or lost during shipping, please contact us via email at hello@adhock.co.uk or via our Contact Us page. Please save all packaging materials and damaged goods in case a return is necessary.
